April 25, 2017
FLO Cycling - Order 31 All the Details
It's official! Order 31 will begin Thursday, May 4th at 10:00am PDT. You can access the store here. All wheels will be available during Order 31.
There are currently 444 people signed up for the 600 wheels available during Order 31. Popular wheels can sell out in less than 2 minutes. We suggest being online at 9:55am PDT if you are interested in buying wheels. We are not trying to be pushy we just want to be honest.
Every wheel purchased within the first hour will receive a FREE Silca Valve Extender (FLO 60s and 90s), Continental tube (FLO 30s and 45s), or Silca FLO DISC Tool (FLO DISCS).
The best way to get ready for Order 31 is to read the "Questions About Order 31" section below. We can't thank you enough for your support and patience. If you have any questions about Order 31 please let us know.
Questions About Order 31
Q1. How and where do I place my order?
A1. The store will open at 10:00am PDT on May 4th, 2017. One hour before Order 31 starts, the store page will feature a count down timer. When the count down timer hits 00:00:00:00, refresh your browser to access the store and begin shopping!
You will need to create an account to shop in our online store. To save time during Order 31, we highly recommend creating an account before Order 31 begins. You can create your account here.
Q2. When will the wheels ship to me?
A2. Wheels will start shipping on Monday, May 8th and will take about 10 business days to complete. We expect to finish shipping all wheels by May 19, 2017. If you have questions about the shipping schedule or upcoming races, please let us know.
Q3. Do we have live up to date inventory on our site?
A3. That’s sort of a yes and no question. All wheels are sold on a first-come, first-serve basis. When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.). If there is one left and you add it to your cart it does not mean you have secured the wheel. You must complete your transaction to confirm the wheel is yours. If someone else purchases the wheel before you check out, you will receive an out of stock warning when you hit the confirm order button.
Q4. My page is really slow. What should I do? (We hope this doesn’t happen!)
A4. We have done all we can to beef up our server to prevent issues. That said there are no guarantees. When you add a wheel to your cart it may take a second or two to load. Please do not hit the "Add to Cart" button multiple times. If you do, you will add more then one wheel to your shopping cart. If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible. If your page is slow after hitting the “Confirm Order” button, Please do not refresh your browser.
Q5. Will I get a Silca Valve Extender, Continental Tube, or Silca FLO DISC Tool?
A5. A FREE Silca Valve extender will be included with each FLO 60 and 90, a free tube will be given with each FLO 30 and FLO 45, and a free Silca FLO DISC Tool will be given with each FLO DISC purchased within the first hour.
Q6. Do you still sell wheels with ceramic bearings?
A6. We no longer offer ceramic bearings.
Q7. Do you offer Shimano/SRAM 11 speed freehub bodies and Campy freehub bodies?
A7. All of our rear wheels ship with Shimano/SRAM 8/9/10/11 speed compatible freehub bodies. They also ship with a spacer for people using Shimano/SRAM 9/10 speed cassettes.
We have an upgrade option for Campy 9/10/11 speed. If you select the upgrade option for Campy you will receive both the Campy and Shimano/SRAM freehubs.
Q8. What payment methods do you accept?
A8. We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal.
We hope that this answers your questions about Order 31. Please feel free to contact us if you have any further questions.
Thanks again for your patience and support.
Jon and Chris