September 6, 2016
FLO Cycling - We are Hiring!
Jon and I have been growing FLO for more than five years now, and it's time for us to bring on a new team member. We are looking for a Customer Service & Shipping Manager. This unique position will focus on answering incoming customer inquiries, processing orders and managing the fulfillment process, and managing all product warranties. The ideal candidate will have strong writing and communication skills in addition to being extremely organized, detail oriented, and proactive. Candidates should have basic mechanical skills and comfort working with hand tools. Specific wheel maintenance and repair knowledge will be taught during on the job training.
|Image by Sebron Snyder|
Will current FLO customer service change? Can I still talk to Chris or Jon?
Customer service has been a huge part of what we do at FLO Cycling. We also recognize that being able to call a company and get the owner on the phone, is a benefit to many of our customers. Those things won't go away, but as you grow, there comes a point in time where Jon and I can no longer handle everything. The vast majority of customer requests that we get can easily be handled by the right team member. Simply stated, not every question we receive needs to by answered by Jon or I. However, our cell numbers will remain on our Contact page, and if you need us, don't hesitate to call us.
How does this make FLO better?
Jon and I currently spend, hours each day, answering emails, and managing our fulfillment center. The majority of this correspondence isn't problem solving, it's about getting the ball rolling, or handling common customer requests. Hiring the right person to help manage this correspondence, will allow Jon and I to focus on the things that will help FLO continue to improve. Jon and I can better help FLO by spending our time designing new products, conducting research, writing informative articles etc.
How do I apply?
Applying is easy. Simply go to our employment page, fill out the questionnaire, attach a .pdf copy of your resume, and we'll take care of the rest.
If you've got what it takes, we'd love to hear from you, and hope that you'll soon be working with Jon and I at FLO!
Have a great day,