April 22, 2013
FLO Cycling - Pre-Order #5 Starts Thursday April 25 at 10:00am PST!
It's official! Pre-Order #5 will begin Thursday, April 25th at 10:00am PST. All orders placed in the first hour will receive your choice of a FREE White or Stealth FLO t-shirt (see pictures below). One t-shirt will be given for each order. Here are a few more key facts and answers to a number of questions we've received. We suggest reading the details below to familiarize yourself with Pre-Order #5. We can't thank you enough for your support and patience. Bring on Pre-Order #5!
- To access Pre-Order #5, please visit http://www.flocycling.com/store/index.php at the date and time listed above.
- The store will not be password protected.
- 430 wheels will be available during Pre-Order #5.
- There are currently 865 people signed up for Pre Order #5.
- All sales are on a first-come-first-served basis. We are sorry if you are unable to get the wheels you are looking for.
- Please know pre-orders tend to sell out quickly. Pre-Order #4 sold out in 12 minutes. We suggest being online at 9:55am PST to be ready if you are interested in buying wheels. Please know there is no pressure to buy, we just want to be honest.
- Pre-Order #6 is scheduled to take place in late June and is estimated to have approximately 600 wheels.
- The FLO 30 will not be part of Pre-Order #5. We anticipate limited sets being available during Pre Order #6.
Questions About Pre-Order #5
Q1. How and where do I place my order?
A1. The store opens at 10:00am PST and will not be password protected. On the morning of the pre-order, the store page will have a countdown timer on it. When the countdown timer hits 00:00:00:00, refreshing your page will get you into the store. To access the store on Thursday, go here http://www.flocycling.com/store/index.php
Q2. My page is really slow, what should I do? (We hope this doesn’t happen!)
A2. We have done all we can to beef up the server to prevent crashing. That said, there are no guarantees. If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible. If your page is slow after hitting “confirm order” please DO NOT HIT REFRESH. If you do hit refresh by mistake and are double charged, please let us know and we will be sure to refund your second order.
Q3. Which t-shirts will be available?
A3. Free FLO T-Shirts will be given for each order placed during the first hour. The poll we had for color choice was almost a tie so we decided to offer both options. Each wheel page will have a drop down for you to select your shirt size. One t-shirt will be given for each order. The t-shirts with the white logo are labeled as “White Logo - “Size”” and the t-shirts with the stealth logo are labeled as “Stealth Logo - “Size”” in the shopping cart.
Stealth Logo White Logo
Q4. When will the wheels ship to me?
A4. Wheels are scheduled to arrive at our warehouse on Monday, April 22 and we anticipate all orders will be shipped by May 3.
Q5. How much are ceramic bearings?
A5. Ceramic wheels are an additional $100 per wheel. Ceramic bearings support our Bike for a Kid Program and have excellent durability.
Q6. Do you offer Shimano 11 speed hub bodies?
A6. We will be offering Shimano 11 speed hub bodies during the pre-order for the FLO 60s and 90s. They are a $30 add and you will receive both the 10 and 11 speed hub bodies. The 11 speed hub body also comes with a spacer to convert it to a 10 speed hub body. You will not need to re-dish the wheel. We have been testing the new 11 speed and we really like it.
Q7. What payment methods do you accept?
A7. We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal.
Q8. Do we have live up-to-date inventory on our site?
A8. That’s sort of a yes and no question. When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.). If there is one left and you add it to your cart, it does not mean you have secured the wheel. You must make it all the way through the cart before the wheel is yours. If someone else has bought the wheel in that amount of time, you will receive an out of stock warning when you hit the confirm order button.
We hope that this answers your questions about the upcoming pre-order. If we have left anything out please let us know.
Thanks again for your patience and support.
Jon and Chris