August 26, 2014

Order 15 - All the Details!


Order 15 - All of the Details!

It's official!  Order 15 will begin Thursday, September 4th at 10:00am PDT.  We will be selling FLO 30s, 60s, 90s, DISCS and FLO 30 rims. 

Every wheel purchased within the first hour will receive a FREE Silca Valve Extender (FLO 60's and 90's) or a free Continental tube (FLO 30's and DISCS).  Please read the details below for "General Information" and FAQ about Order 15.  We can't thank you enough for your support and patience.   

General Information
  • Order 15 begins September 4, 2014 at 10:00am PDT.  Access the store here.  You will need a store account to checkout.  We recommend creating your account here before the order starts to save time.
  • On September 4, 2014 the "Store" page will feature a countdown timer.  When it hits 00:00:00:00 refresh your page to begin shopping.
  • 500 wheels will be available during Order 15.  
  • We will have FLO 30s, 60s, 90s, DISCS and FLO 30 rims.  
  • Wheels are estimated to ship by September 15th.  
  • There are currently 737 people signed up for Order 15.    
  • All sales are on a first-come-first-serve basis.  We are working hard to eventually have stock.  For more information, please read this blog article.
  • Orders tend to sell out quickly.  All 2014 Orders have sold out in less then one hour and popular wheels can go in under 5 minutes.  We suggest being online at 9:55am PDT if you are interested in buying wheels.  Please know there is no pressure to buy, we just want to be honest.
  • Order 16 is scheduled to take place in mid October 2014 and is estimated to have approximately 700 wheels.
  • You are not guaranteed a wheel when adding it to the cart.  You must check out to confirm your order.  
  • International shipping rates to some countries are quoted very high in our shopping cart.  This is because a bug exists in the USPS.com API.  We are not able to change this.  We recommend checking out and we will issue a refund after we process the order.  Shipping rates never exceed $115 for two wheels though you may see rates as high as $700.  Import tax/duty/VAT is the responsibility of the buyer.  We are sorry for the trouble.  If we could fix it we would.
Questions About Order 15

Q1.  How and where do I place my order?

A1.  The store opens at 10:00am PDT.  On the morning of the order, the store page will have a count down timer on it.  When the count down timer hits 00:00:00:00, refresh your page to access the store and begin shopping!

Note*  You will need to create an account to shop in our online store.  We highly recommend creating an account before next Thursday to save time during Order 15.  You can create your account here.  

Q2.  Do we have live up to date inventory on our site?

A2.  That’s sort of a yes and no question.  When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.).  If there is one left and you add it to your cart it does not mean you have secured the wheel.  You must make it all the way through the cart before the wheel is yours.  If someone else has bought the wheel in that amount of time, you will receive an out of stock warning when you hit the confirm order button.

Q3.  My page is really slow.  What should I do?  (We hope this doesn’t happen!)

A3.  We have done all we can to beef up the server to prevent crashing.  That said there are no guarantees.  When you click to add a wheel to your cart it may take a second or two to load.  Please do NOT hit the "Add to Cart" button multiple times.  If you do you will add more then one wheel to your shopping cart.  If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible.  If you page is slow after hitting “confirm order” PLEASE DO NOT HIT REFRESH or your card may be charged twice.  If you do hit refresh by mistake and are double charged, please let us know and we will be sure to refund your second order.

Q4.  About the Silca Valve Extenders and Continental Tubes?

A4.  A FREE Silca Valve extender will be given for each FLO 60 and 90 and a free tube will be given for each FLO 30 and FLO DISC.  Please see the pictures below. 




Q5.  When will the wheels ship to me?

A5.  Wheels are estimated to ship by September 15th.

Q6.  How much are ceramic bearings?

A6.  Ceramic wheels are an additional $100 per wheel.  Ceramic bearings support our Bike for a Kid Program and have excellent durability.  Learn more about our Bike for a Kid Program.

Q7.  Do you offer Shimano 11 speed hub bodies?

A7.  All of our wheels ship with 9/10/11 speed compatible hub bodies.  The wheels also ship with 10 speed spacers for people running 9 or 10 speed cassettes.

Q8.  What payment methods do you accept?

A8.  We accept Visa, MasterCard, American Express and Discover.  We do not accept PayPal.

We hope that this answers your questions about the upcoming pre-order.  If we have left anything out please let us know.

Thanks again for your patience and support.

Take care,


Jon and Chris

August 14, 2014

FLO Cycling - Managing our Time


Not even three years ago, Jon and I were standing in our garage holding the very first production model FLO wheels ever made.  Today, there are over 8,000 FLO wheels on the road, and this year alone we are on schedule to ship 5,000.  Jon and I are still the only two employees at FLO and in all honesty, we were running out of time to get it all done.  The two tasks that take up the majority of our time are customer service and shipping.  We needed to make a change to help save ourselves some time, and we had a few options.  

The first FLO wheel ever made.

Option #1:  Hire Customer Service Reps

Pros
  • Immense time savings not having to answer hundreds of emails and phone calls weekly.  

Cons
  • Jon and I aren't able to speak one on one with our customers.
  • Time spent managing customer service reps.
Jon and I just didn't feel right losing contact with our customers.  For the last 3 years, Jon and I have answered every phone call and email, and we want to keep it that way as long as possible.  


Option #2:  Buy a Warehouse and Hire Employees to Ship our Products

Pros
  • Having employees ship our products would save Jon and I time when processing orders.  

Cons
  • We still do not need full time employees.  Hiring, training and managing new temp labor every 5-6 weeks would be very time intensive.
  • Buying/leasing a warehouse requires a lot of capital.  Paying a mortage/lease is easy when sales are good, but what happens if sales slow down?

The cost of the warehouse, coupled with the task of hiring, training and managing employees just didn't feel right.  While we may save time shipping, it would easily be eaten up our new responsibilities. 

Roughly 700 wheels from a single FLO order on the warehouse floor.  For a size comparison, you can see me standing on a 4 foot table in the background.  There will be a total of 8 orders this size this year.  We certainly needed help!  

What we Did
I’ve always seemed to work well under pressure.  Our temporary warehouse - the one with the dirt floor and no air conditioning  - was soon to be turned into a medical office building and we needed to get out.  We had several real estate agents looking into warehouses, and we even went to look at a few.  The whole time, something just didn’t feel right about purchasing our own place.  For some reason I thought, what if there was a company who could ship our wheels for us?

We knew that order fulfillment existed, but our project was different.  Most order fulfillment companies like ShipWire or Amazon Fulfillment, want to simply put a label on a box and ship it out the door.  Our project was much different.  All of our wheels are inspected, have custom color stickers applied, have special give aways added to boxes, and are then repackaged, and sent out the door.  We started calling fulfillment companies and the message was pretty clear “we don’t do that”.  We kept hearing that message over and over again until we called a company called eFulfillment Service.  

When I reached out to eFulfillment Service the message was instantly different.  The first thing I heard was “we have a department set up for special projects”.  We began discussing the ins and outs of how FLO wheels are inspected/processed and I kept hearing, “we can definitely do that”.  Another benefit was that we would only be charged for the storage space we used.  So if sales slowed down, our storage fees would adjust accordingly.  This was a big contrast to owning a warehouse and paying a mortgage that is always the same.  The best part was eFulfillment Service encouraged us to visit their facility to help the special projects team process the first order.  Wow!  For two guys who were potentially handing their "baby" over to a company, this was a very welcoming offer.  Long story short, after a trip to Michigan for a logistics meeting, and a few weeks of emails back and forth, we hired eFulfillment Service to be our shipper.

Order 14
Order 14 - our last order - was actually processed out of eFulfillment Services’s shipping facility in Traverse City Michigan.  Jon and I spent the week there, helping the team get everything out the door.  In all honesty, they did most of the work, but being there was helpful, and let us rest a little easier.  All in all, our time spent there left us with the ability to say that the team at eFulfillment Service is awesome.  There’s really no better way to describe them.  They are good people treating others how they would like to be treated, and they really made us feel at home.  We feel very confident having them as our future shipping partner for FLO orders.  With their help, FLO as a company will get orders in the mail quicker, and Jon and I will have more time to do the things we should be doing like, talking with customers, designing new products, and riding bikes ;).

I wanted to leave you with a few pictures from our week spent at eFulfillment Service in Traverse City Michigan.  

Jon and I rented a small house for the week.
EFS has a dog friendly office and cyclists!
Our wheels lined up in storage ready to go!
Jon giving a wheel inspection/sticker demo
FLO freehub bodies with their new SKUs attached. 
An order picked and ready to be assembled.
The special projects area.
The team hard at work.
Jon and I visited the Sleeping Bear Dunes which was an amazing place.  
Going down was fun.  Getting back up was a lot harder than you'd think.
450 vertical feet from Lake Michigan to the top.  There is a warning sign at the top stating a rescue helicopter to get you to the top will cost $5,000.  

I hope you have enjoyed this blog article.  In fact, I had time to write this article because I haven't had to ship products.  It's working already ;)

We'd love to hear your comments or questions if you have them.

Take care,

Chris

July 24, 2014

Order 14 - All the Details


Order 14 - All of the Details!

It's official!  Order 14 will begin Thursday, July 31st at 10:00am PDT.  We will be selling FLO 30s, 60s, 90s, and DISCS.  PLEASE NOTE: FLO 30's will be in very limited stock.  Details below.

Every wheel purchased within the first hour will receive a FREE Silca Valve Extender (FLO 60's and 90's) or a free Continental tube (FLO 30's and DISCS).  Please read the details below for "General Information" and FAQ about Order 14.  We can't thank you enough for your support and patience.   

General Information
  • Order 14 begins July 31, 2014 at 10:00am PDT.  Access the store here.  You will need a store account to checkout.  We recommend creating your account here before the order starts to save time.
  • On July 31, 2014 the "Store" page will feature a countdown timer.  When it hits 00:00:00:00 refresh your page to begin shopping.
  • 500 wheels will be available during Order 14.  
  • We will have FLO 30s, 60s, 90s, and DISCS.  There will be 40 FLO 30's available during Order 14 due to a delay in production.
  • Wheels are estimated to ship by August 8th.  
  • There are currently 1,130 people signed up for Order 14.    
  • All sales are on a first-come-first-serve basis.  We are working hard to eventually have stock.  For more information, please read this blog article.
  • Orders tend to sell out quickly.  All 2013 and 2014 Orders have sold out in less then one hour and popular wheels can go in under 5 minutes.  We suggest being online at 9:55am PDT if you are interested in buying wheels.  Please know there is no pressure to buy, we just want to be honest.
  • Order 15 is scheduled to take place in early September 2014 and is estimated to have approximately 700 wheels.
  • You are not guaranteed a wheel when adding it to the cart.  You must check out to confirm your order.  
  • International shipping rates to some countries are quoted very high in our shopping cart.  This is because a bug exists in the USPS.com API.  We are not able to change this.  We recommend checking out and we will issue a refund after we process the order.  Shipping rates never exceed $115 for two wheels though you may see rates as high as $700.  Import tax/duty/VAT is the responsibility of the buyer.  We are sorry for the trouble.  If we could fix it we would.
Questions About Order 14

Q1.  How and where do I place my order?

A1.  The store opens at 10:00am PDT.  On the morning of the order, the store page will have a count down timer on it.  When the count down timer hits 00:00:00:00, refresh your page to access the store and begin shopping!

Note*  You will need to create an account to shop in our online store.  We highly recommend creating an account before next Thursday to save time during Order 14.  You can create your account here.  

Q2.  Do we have live up to date inventory on our site?

A2.  That’s sort of a yes and no question.  When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.).  If there is one left and you add it to your cart it does not mean you have secured the wheel.  You must make it all the way through the cart before the wheel is yours.  If someone else has bought the wheel in that amount of time, you will receive an out of stock warning when you hit the confirm order button.

Q3.  My page is really slow.  What should I do?  (We hope this doesn’t happen!)

A3.  We have done all we can to beef up the server to prevent crashing.  That said there are no guarantees.  When you click to add a wheel to your cart it may take a second or two to load.  Please do NOT hit the "Add to Cart" button multiple times.  If you do you will add more then one wheel to your shopping cart.  If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible.  If you page is slow after hitting “confirm order” PLEASE DO NOT HIT REFRESH or your card may be charged twice.  If you do hit refresh by mistake and are double charged, please let us know and we will be sure to refund your second order.

Q4.  About the Silca Valve Extenders and Continental Tubes?

A4.  A FREE Silca Valve extender will be given for each FLO 60 and 90 and a free tube will be given for each FLO 30 and FLO DISC.  Please see the pictures below. 

 



Q5.  When will the wheels ship to me?

A5.  Wheels are estimated to ship by August 8th.

Q6.  How much are ceramic bearings?

A6.  Ceramic wheels are an additional $100 per wheel.  Ceramic bearings support our Bike for a Kid Program and have excellent durability.  Learn more about our Bike for a Kid Program.

Q7.  Do you offer Shimano 11 speed hub bodies?

A7.  All of our wheels ship with 9/10/11 speed compatible hub bodies.  The wheels also ship with 10 speed spacers for people running 9 or 10 speed cassettes.

Q8.  What payment methods do you accept?

A8.  We accept Visa, MasterCard, American Express and Discover.  We do not accept PayPal.

We hope that this answers your questions about the upcoming pre-order.  If we have left anything out please let us know.

Thanks again for your patience and support.

Take care,

Jon and Chris

June 9, 2014

FLO Cycling - Taiwan Trip 2014



During the end of May we made our annual trip to Taiwan.  For those who don't know, our products are produced in Taiwan, which is where I've heard 90% or more of bicycle components are made.  We like to visit our factories to discuss current production, future production, and if necessary, future products.  A few days of fun at the end of our trip are always welcomed as well.  Here's a quick recap of our trip.

The Flight
It takes about 20-24 hours to get to Taichung - the city where we stay - from Las Vegas.  We left at 12:00pm on a Friday and arrived at our Hotel at 1:00am on Monday.  The 15 hour time change really messes up your internal clock.  The longest flight is about 13.5 hours.  For those who haven't flown that far before, don't be fooled... coach seats are the same size even on international flights.  Yes it get's pretty tight!  Thankfully, there is a full selection of movies to watch on your own personal TV, which really help pass the time.



The Food
Food in foreign countries always has plenty of opportunity to be "interesting".  A lot of the food in Taiwan is quite, good.  The only problem is that our North American stomachs are not always used to these types of foods.  We didn't have any disasters this time around so that was good!

One of factories took us to lunch at a restaurant where they grew/raised all of their own food.  The meal was excellent and I thought the concept was really cool.  Here a few pictures.  

Chicken

Fish

Vegetables

Very Cool Presentation of Fish.  Very Tasty Too!

The Chicken.  Guess what we didn't eat!

Current Production
Without trying to completely jinx ourselves, production this year has been going very well.  With any new product there is a learning curve that the factory goes through.  Over time, they get really good at making something, and I feel that our products are getting to that point.  This isn't to say that FLO wheels a year ago were held to a lower standard of quality, this simply means our factory is able to produce the same level of quality, quicker.  This is a really good thing.

Future Production
Assuming our sales stay on track this year, we plan to increase our quantity of wheels again next year.  Our current estimates will have us aiming to produce 7,000-8,000 wheels.  Time will tell.  Our discussion with our factory made us feel confident that we could hit these numbers easily.  Of course, some up front planning will have to be done, but we are starting to get the hang of that too.

Future Product(s)
As many of you know, we are working on a new product.  This was the main focus of our trip.  While we can't give you any details yet, we can say that factory meetings went really well.  We are using an existing factory and a new factory as the potential manufacturers of this product.  We brought the new factory on board after meeting with a handful of potential factories over the last year.  We made our choice based on the quality of their manufacturing, their relationship and experience working with our current factory, and the fact that they are just easy to do business with.  We are hopeful we can tell you about this new product in the near future.  At this point, we are making 100% sure that this is viable project/product before releasing any news.  

Fun
After our tropical trip to Kenting last year, we wanted to try something new.  We visited the popular Sun Moon Lake for a quick get away.  The area is beautiful and there is even a triathlon held there.  We did some sight seeing, eating, and of course had a quick swim in the lake.  Here is a fun video of our impressive diving skills ;).

  

I hope you enjoyed this article.

All the best,

Chris


June 3, 2014

FLO Cycling - Order 13 - All of the Details


Order 13 - All of the Details!

 
It's official!  Order 13 will begin Thursday, June 12th at 10:00am PDT.  We will be selling FLO 30s, 60s, 90s, DISCS and FLO 30 rims (20, 24, 28 and 32 hole).  

Every wheel purchased within the first hour will receive a FREE 26 oz FLO Cycling Specialized Purist Water Bottle (see picture below).  Please read the details below for "General Information" and FAQ about Order 13.  We can't thank you enough for your support and patience.   

General Information
  • Order 13 begins June 12, 2014 at 10:00am PDT.  Access the store here.  You will need a store account to checkout.  We recommend creating your account here before the order starts to save time.
  • On June 12, 2014 the "Store" page will feature a countdown timer.  When it hits 00:00:00:00 refresh your page to begin shopping.
  • 700 wheels will be available during Order 13.  
  • We will have FLO 30s, 60s, 90s, DISCS and FLO 30 rims (20, 24, 28, 32 hole).  There will be 75 FLO DISCS available during Order 13 and they will have an upgrade option for 11 speed that will cost $30.
  • Wheels are estimated to ship by June 20th.  
  • There are currently 1,071 people signed up for Order 13.    
  • All sales are on a first-come-first-serve basis.  We are working hard to eventually have stock.  For more information, please read this blog article.
  • Orders tend to sell out quickly.  All 2013 and 2014 Orders have sold out in less then one hour and popular wheels can go in under 5 minutes.  We suggest being online at 9:55am PDT if you are interested in buying wheels.  Please know there is no pressure to buy, we just want to be honest.
  • Order 14 is scheduled to take place at the end of July 2014 and is estimated to have approximately 700 wheels.
  • You are not guaranteed a wheel when adding it to the cart.  You must check out to confirm your order.  
  • International shipping rates to some countries are quoted very high in our shopping cart.  This is because a bug exists in the USPS.com API.  We are not able to change this.  We recommend checking out and we will issue a refund after we process the order.  Shipping rates never exceed $115 for two wheels though you may see rates as high as $700.  Import tax/duty/VAT is the responsibility of the buyer.  We are sorry for the trouble.  If we could fix it we would.
Questions About Order 13
 
Q1.  How and where do I place my order?
 
A1.  The store opens at 10:00am PDT.  On the morning of the order, the store page will have a count down timer on it.  When the count down timer hits 00:00:00:00, refresh your page to access the store and begin shopping!

Note*  You will need to create an account to shop in our online store.  We highly recommend creating an account before next Thursday to save time during Order 13.  You can create your account here.  
 
Q2.  Do we have live up to date inventory on our site?
 
A2.  That’s sort of a yes and no question.  When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.).  If there is one left and you add it to your cart it does not mean you have secured the wheel.  You must make it all the way through the cart before the wheel is yours.  If someone else has bought the wheel in that amount of time, you will receive an out of stock warning when you hit the confirm order button.
 
Q3.  My page is really slow.  What should I do?  (We hope this doesn’t happen!)
 
A3.  We have done all we can to beef up the server to prevent crashing.  That said there are no guarantees.  When you click to add a wheel to your cart it may take a second or two to load.  Please do NOT hit the "Add to Cart" button multiple times.  If you do you will add more then one wheel to your shopping cart.  If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible.  If you page is slow after hitting “confirm order” PLEASE DO NOT HIT REFRESH or your card may be charged twice.  If you do hit refresh by mistake and are double charged, please let us know and we will be sure to refund your second order.
 
Q4.  What Water Bottle is going to be available?
 
A4.  A FREE 26oz FLO Cycling Specialized Purist Water Bottle will be given for each wheel purchased during the first hour of Order 13.   
 
 
Q5.  When will the wheels ship to me?
 
A5.  Wheels are estimated to ship by June 20th.
 
Q6.  How much are ceramic bearings?
 
A6.  Ceramic wheels are an additional $100 per wheel.  Ceramic bearings support our Bike for a Kid Program and have excellent durability.  Learn more about our Bike for a Kid Program.
 
Q7.  Do you offer Shimano 11 speed hub bodies?
 
A7.  All of our wheels except the FLO DISC now ship with 11 speed hub bodies.  The FLO DISC is 11 speed compatible but requires an upgrade during checkout.  The upgrade is $30 and you will receive both the 11 speed and 10 speed hub bodies.
 
Q8.  What payment methods do you accept?
 
A8.  We accept Visa, MasterCard, American Express and Discover.  We do not accept PayPal.
 
We hope that this answers your questions about the upcoming pre-order.  If we have left anything out please let us know.
 
Thanks again for your patience and support.
 
Take care,
 
Jon and Chris

April 23, 2014

FLO Cycling - Pre Order 12 - All of the Details


Order 12 - All of the Details!

 
It's official!  Order 12 will begin Thursday, May 1st at 10:00am PDT.  We will be selling FLO 60s, 90s and DISCS.  We unfortunately will not have any FLO 30's for sale during Order 12.  We plan to have more in June during Order 13.

Every wheel purchased within the first hour will receive a FREE 26 oz FLO Cycling Specialized Purist Water Bottle (see picture below).  Please read the details below for "General Information" and FAQ about Order 12.  We can't thank you enough for your support and patience.   

General Information
  • Order 12 begins May 1, 2014 at 10:00am PDT.  Access the store here.  You will need a store account to checkout.  We recommend creating your accounthere before the order starts to save time.
  • On May 1, 2014 the "Store" page will feature a countdown timer.  When it hits 00:00:00:00 refresh your page to begin shopping.
  • 450 wheels will be available during Order 12.  
  • We will have FLO 60s, 90s, and DISCS available during Order 12.  There will be 75 FLO DISCS available during Order 12 and they will have an upgrade option for 11 speed that will cost $30.
  • Wheels are estimated to ship by May 10th.  
  • There are currently 836 people signed up for Order 12.    
  • All sales are on a first-come-first-serve basis.  We are working hard to eventually have stock.  For more information, please read this blog article.
  • Orders tend to sell out quickly.  All 2013 and 2014 Orders have sold out in less then one hour and popular wheels can go in under 5 minutes.  We suggest being online at 9:55am PDT if you are interested in buying wheels.  Please know there is no pressure to buy, we just want to be honest.
  • Order 13 is scheduled to take place in mid June 2014 and is estimated to have approximately 650 wheels.
  • You are not guaranteed a wheel when adding it to the cart.  You must check out to confirm your order.  
  • International shipping rates to some countries are quoted very high in our shopping cart.  This is because a bug exists in the USPS.com API.  We are not able to change this.  We recommend checking out and we will issue a refund after we process the order.  Shipping rates never exceed $115 for two wheels though you may see rates as high as $700.  We are sorry for the trouble.  If we could fix it we would.
Questions About Order 12
 
Q1.  How and where do I place my order?
 
A1.  The store opens at 10:00am PDT.  On the morning of the order, the store page will have a count down timer on it.  When the count down timer hits 00:00:00:00, refresh your page to access the store and begin shopping!

Note*  You will need to create an account to shop in our online store.  We highly recommend creating an account before next Thursday to save time during Order 12.  You can create your account here.  
 
Q2.  Do we have live up to date inventory on our site?
 
A2.  That’s sort of a yes and no question.  When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.).  If there is one left and you add it to your cart it does not mean you have secured the wheel.  You must make it all the way through the cart before the wheel is yours.  If someone else has bought the wheel in that amount of time, you will receive an out of stock warning when you hit the confirm order button.
 
Q3.  My page is really slow what should I do.  (We hope this doesn’t happen!)
 
A3.  We have done all we can to beef up the server to prevent crashing.  That said there are no guarantees.  When you click to add a wheel to your cart it may take a second or two to load.  Please do NOT hit the "Add to Cart" button multiple times.  If you do you will add more then one wheel to your shopping cart.  If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible.  If you page is slow after hitting “confirm order”PLEASE DO NOT HIT REFRESH or your card may be charged twice.  If you do hit refresh by mistake and are double charged, please let us know and we will be sure to refund your second order.
 
Q4.  What Water Bottle is going to be available?
 
A4.  A FREE 26oz FLO Cycling Specialized Purist Water Bottle will be given for each wheel purchased during the first hour of Order 12.   
 
 
Q5.  When will the wheels ship to me?
 
A5.  Wheels are estimated to ship the first by May 10th.
 
Q6.  How much are ceramic bearings?
 
A6.  Ceramic wheels are an additional $100 per wheel.  Ceramic bearings support our Bike for a Kid Program and have excellent durability.  Learn more about our Bike for a Kid Program.
 
Q7.  Do you offer Shimano 11 speed hub bodies?
 
A7.  All of our wheels except the FLO DISC now ship with 11 speed hub bodies.  The FLO DISC is 11 speed compatible but requires an upgrade during checkout.  The upgrade is $30 and you will receive both the 11 speed and 10 speed hub bodies.
 
Q8.  What payment methods do you accept?
 
A8.  We accept Visa, MasterCard, American Express and Discover.  We do not accept PayPal.
 
We hope that this answers your questions about the upcoming pre-order.  If we have left anything out please let us know.
 
Thanks again for your patience and support.
 
Take care,
 
Jon and Chris

April 22, 2014

FLO Cycling - The Warehouse


Cash is King when starting a business.  On paper it seems very logical that one would get a warehouse when starting a business like ours.  It is logical but it's not always practical.  Much of what we do at FLO is done in the comfort of our own homes.  Until recently our warehouse has been no exception.  Even our new warehouse is a work in progress.  Here is a little history of the warehouse journey while we've started FLO.

The Garage

Yes, I know it's kind of cliche to talk about the garage start-up.  Often it's used even when a company did not start in their garage.  The truth for FLO is that we did start in a garage.  Chris and I were living together at the time and we had a one car garage that was the workshop for our first prototypes.  We learned to build wheels, bond fairings, solve the problem of drilling spoke holes in carbon by hand, and countless other things.  After several months we had our first prototype that we completed by working many late nights after our day jobs ended.  I'll never forget these days.  Ambitious and totally naive about what we were getting into.  I wouldn't change a thing.  

Lining up a fairing to drill spokes holes for the first FLO 60.
Early prototype jigs.
First prototypes before we figured out the spoke hole locations.  The holes were huge!
The first FLO wheel ever built.  Chris still had his work clothes on. 

The Spare Bedroom, Kitchen and Living Room

By the time our first production run of wheels arrived, Chris had moved out.  I was living in a 1,200 sqft two bedroom condo that was on the second floor.  It was the obvious choice for our warehouse, lol.  Needless to say, every room became useful space and we both got a good workout carrying 400 boxes up and down the stairs.  We learned more in these early shipping days then we had ever imagined.  We struggled to process 80 wheels in one day.  We now can process over 300 on a good day.  Henry Ford was onto something.

Command Central, sticker table and all.

The living room.
The dining room and kitchen.

The spare bedroom.

The House

After our first couple of containers, Chris moved into a house.  Fortunately for us there were 15 ft ceilings and there was a unusually large room.  We converted this room into our warehouse and order processing area.  During processing and shipping days the rest of the house was taken over as we sorted and organized the orders.  We were pretty comfortable here and we learned how to become efficient.  We used this space for about 15 months and it gave us the opportunity to keep more cash in the bank.  Here are a number of shots of our "the house warehouse" with wheels stacked by type.







The new command central.

Orders processed and ready for UPS pick up

The New Warehouse... Well Sort Of

At the end of last year, Chris was moving out of the house he was renting and we were too big for my 1,200 sqft condo.  We officially needed to rent space.  The question was where.  We have a good friend in town that owns a building.  The basement of the building had a 5,000 sqft space that needed a floor poured and heat/AC.  The heat was not big deal but the AC was a serious issue for two Canadians living in the Las Vegas heat.  We took a look at the space and it was perfect.  We agreed to have a floor poured and we would move in.  Well, last minute it was decided the floor would not be poured.  The space is in a medical office building, and the space will likely be used for a surgical center.  Surgical centers need pipes in floors, which is why we had to hold off on the floor.  With no time to spare and Order 10 wheels on their way from LA we made the decision to move in.  We used what we had and built a temporary space to process wheels.  For now it's perfect.  It's rough around the edges but it's perfect.  Soon enough we will move into a new place, but to be honest I wouldn't have it any other way.  


The new warehouse before we moved in.  Not too bad!

Wheels after we unloaded a container.  Sorted but type and build.

Setting up the new order processing area.  Construction scraps rock!

Set up and ready to go.

We added lights for late night processing.

Wheels processed and ready to be picked up by UPS.

I've always been amazed by businesses that start day one in a brick and mortar location.  There is a lot to be said for people who are willing to take that risk.  Maybe we are a product of the internet age but ironically for us, we felt right at home starting our business this way. 

Take care,


Jon